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Evidence Guide: TLIJ2001 - Apply quality procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIJ2001 - Apply quality procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Apply quality concepts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Responsibility is taken for quality of own work when providing services or products to meet external and internal customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is completed in accordance with workplace standards as defined in enterprise policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Basic quality concepts are applied to work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Trial improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improvements to work processes are planned and trialled

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Trials of improvements to work processes are checked for expected outcomes and compliance with workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improvement initiatives trialled and confirmed as successful are implemented in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is completed in accordance with workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Apply quality concepts

1.1

Responsibility is taken for quality of own work when providing services or products to meet external and internal customer needs

1.2

Work is completed in accordance with workplace standards as defined in enterprise policies and procedures

1.3

Basic quality concepts are applied to work activities

2

Trial improvements

2.1

Improvements to work processes are planned and trialled

2.2

Trials of improvements to work processes are checked for expected outcomes and compliance with workplace requirements

3

Implement improvements

3.1

Improvement initiatives trialled and confirmed as successful are implemented in accordance with enterprise procedures

3.2

Work is completed in accordance with workplace policies and procedures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Apply quality concepts

1.1

Responsibility is taken for quality of own work when providing services or products to meet external and internal customer needs

1.2

Work is completed in accordance with workplace standards as defined in enterprise policies and procedures

1.3

Basic quality concepts are applied to work activities

2

Trial improvements

2.1

Improvements to work processes are planned and trialled

2.2

Trials of improvements to work processes are checked for expected outcomes and compliance with workplace requirements

3

Implement improvements

3.1

Improvement initiatives trialled and confirmed as successful are implemented in accordance with enterprise procedures

3.2

Work is completed in accordance with workplace policies and procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and working effectively with others when applying quality procedures and standards

identifying and using equipment, processes and procedures required within the context of the job

modifying quality assurance activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of quality procedures and standards, and taking appropriate action as required

reading, interpreting and following instructions and information relevant to quality procedures and standards

reporting and/or rectifying identified quality-related problems promptly, in accordance with workplace procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

focus of operation of work systems, equipment or management, site and organisational operating procedures

housekeeping standards and procedures

impact of job on enterprise and individual performance

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines

typical quality-related problems that may arise in work operations and products, and related options for action and solutions

workplace or site layout

workplace quality assurance and improvement principles and procedures.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.